Grievance Policy
Grievance & Complaints Procedure
This procedure applies to all internal and external stakeholders of Ascendyl Solutions Private Limited, including employees, contractors, clients, partners, members of the public, and any associated parties. We are committed to maintaining a safe, ethical, transparent, and legally compliant environment for everyone we work with and serve.
If you believe there has been:
1. A violation of our Security Operations Management System (SOMS)
2. A breach of local, national, or international law (including human rights)
3. Any form of non-compliance, misconduct, or unethical behavior related to our operations
you are strongly encouraged to raise a concern through our formal grievance process
Our Commitment
At Ascendyl Solutions Private Limited, we are dedicated to:
1. Acknowledging and documenting all grievances promptly
2. Handling every concern with consistency, fairness, transparency, and accountability
3. Identifying the root cause of issues
4. Taking appropriate corrective and preventive actions
5. Evaluating the effectiveness of those actions
6. Ensuring continuous improvement throughout the organization
How to Report a Concern
1. To file a complaint or report a grievance, please contact us directly at: info@ascendylmart.in
2. All complaints are handled with the highest level of confidentiality and professionalism, in accordance with our internal review and escalation protocols.
Submit a Formal Grievance
Whether you are an internal or external stakeholder, you may also submit a formal grievance using our Complaint Submission Form:👉 Click Here